Clicklightingandhome.com is committed to respecting and protecting the information and privacy of all visitors and customers. 

How is my information collected?
We may request information from you to complete your transaction, including your name, address, telephone number, email address, and credit card information. Any information you provide us will only be used to support your customer relationship with Clicklightingandhome.com. Some information may be collected directly from you and/or sometimes collected automatically through our site Clicklightingandhome.com some examples would be our use of cookies, which simply help us to improve your web experience when visiting our site.

How is my information used?
We may use your information to provide you with promotions or other offers via email or direct mail if you decide to opt-in during our checkout process. During the Preferred Customer registration or Checkout process, you may elect to be added (or not) to our mailing list. If at any time you would like to be removed from our list simply contact us and you will be removed immediately.
We do not sell any of the information provided by you to any other institutions or affiliates.

Is my credit card information secure?
Yes. You may order securely on our SSL compliant secure servers. SSL technology (Secure Sockets Layer) allows us to encrypt sensitive information you provide. Because of this protocol, it is safer to shop online than it is to shop in a retail store. Our sites are tested daily.  We also have several physical and electronic safeguards that help us protect your information.

Where is Clicklightingandhome.com?
255 Bass Pro Mills Drive, Vaughan Ontario L4K 0A2

How can I contact Clicklightingandhome.com?
Email to: customerservice@clicklightingandhome.com 
Online shopping is quickly becoming the common choice for many of us and that is why we are constantly working on improving your online shopping experience. From time to time you may be faced with a purchase that you were not completely satisfied with or perhaps came damaged. This section of our website explains the details of our return process as well as information on how to get replacements for damaged goods. Please note that every line on our website carries different policies and it is important that you read this section so that you can be completely satisfied with your shopping experience.

What is your return policy?
Merchandise may be returned up to 14 days from the date of receiving the order for a refund. A $25 shipping and handling charge may be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf if applicable. All returns must be authorized in advance and must have a valid issued Returned Goods Authorization (RGA) number before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued. Returns made outside of our stated policy are subject to additional shipping and restocking fees depending on the situation.  Please take note refunds for the returned products cannot exceed the original charged amount.

Damaged or defective items:
We will replace any defective, damaged, or wrongly shipped item if you notify us within 14 days of receipt. If you choose to return a defective, damaged or mis-shipped item without providing us the opportunity to replace it, a minimum of $40 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf.  A 25% restocking fee may apply to your return.
You agree that our liability for claims, costs, losses, damages of any kind or any other cause, including but not limited to liability for any fundamental breach of this agreement and regardless of the form of action, shall not exceed the amount of the purchase price paid to us for the product of products purchased and paid for by you.  You agree that in no event will we be liable for special, indirect, incidental, third party or consequential damages which you may incur or experience on account of your purchase of product or products from us or by the use or possession of such product or products, even if we have been advised of the possibility of such damages or claims.

Refunds will only be issued under the following conditions:
1. The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
2. Merchandise must not have been installed or altered in any way.
3. Customer is responsible for shipping
4. Return requests must be made in writing HERE.
5. Claims after 14 days of receipt are not eligible for return or replacement.

How do I make a return?
To start the process, simply complete our short return request form. One of our customer service representatives will process your request and an RGA number will be issued. They will also provide you with return shipping instructions. There merchandise should be packed and returned in its original carton, including all packaging materials and accessories. Once you are provided an RGA number and return shipping instructions, please ship the package prepaid, insured and retain the tracking information in case there is a problem with the return shipment.

What is an RGA number?
An RGA (Returned Goods Authorization) number is simply a way for us to track return transactions. When you request a return, we will process your request and issue you an RGA number (if applicable) with your return instructions. No returns will be accepted without an RGA number.

I've returned my order without an RGA#. When will my credit be issued?
We require an RGA# on ALL returns. The RGA# helps identify a package once it is returned. If you return a product without an RGA#, we cannot issue a credit as we will not be able to identify it to a specific order or request.

My shipment arrived damaged or defective. How do I get a replacement?
In spite of our best efforts, occasionally products will sustain damage in transit. We’ll get replacement parts or a replacement fixture to you as soon as possible, free of charge. To help us expedite your request, please complete our damaged items form, and email us. Please provide as much detail as possible about the damaged fixture so that we can rectify your issue in a timely fashion. This replacement policy ONLY covers the cost of replacing a full fixture or part thereof, at our expense. If a full replacement is required, we will send you a replacement acknowledgement form that must be signed and returned (by email) before a replacement will be sent. We will not be held liable for 3rd party charges (ie. electrician or contractor charges).

Buy with confidence knowing that we stand behind the products that we sell. Due to our relationship with our manufacturers and because of the confidence we have in the quality of their products, we will provide an extra year of warranty on top of the standard manufacturer's warranty for this selected brand. 

• The warranty applies against all defects in workmanship, assembly and materials used in the products and also against leaks and rust to the fixture. We will repair or replace, at our sole discretion, any products that fail to operate due to a defect, excluding the free replacement of glasses which have become damaged due to mishandling, improper installation or use, or resulting from extreme acts of nature or the free replacement of lamps which may have been provided with certain fixtures. Finish fading on outdoor lighting fixtures due to environmental factors is excluded from this offer. 
  
• For warranty claims or further questions regarding Click Lighting and Home warranty policy, contact customerservice@clicklightingandhome.com